A self-hosted helpdesk and live chat solution, supercharged with powerful AI tools. It offers the perfect balance of robust features and simplicity, giving you full ownership of your support platform without recurring fees.

Key Features

Easy Installation – Install quickly in just a few minutes without coding or server expertise, thanks to the user-friendly installer and detailed documentation.

High Performance – Lightweight architecture ensures lightning-fast performance and page load times right out of the box.

Responsive Design – Fully responsive and optimized for desktop, tablet, and mobile devices.

Open Source – Comes with the complete, non-encrypted source code, giving you full freedom to customize as needed.

Extensive Documentation – Comprehensive guides are provided to help you set up and maximize the platform’s potential.

Modern UI – Clean, professional, and easy-to-navigate design.

Unified Inbox – Manage tickets, emails, and chats from all channels within a single, streamlined interface.

Emails to Tickets – Automatically convert incoming emails into support tickets from one or multiple accounts.

Customizable Ticket Settings – Configure guest ticketing, auto-replies, and email handling to suit your workflow.

Advanced Search – Effortlessly search tickets, emails, users, and chats with full-text search.

Dark Mode – Toggle to dark mode for a more comfortable viewing experience in low-light conditions.

Flexible Layouts – Choose between table, chat, or list views for optimal workflow.

Saved Replies – Create reusable responses to save time and maintain consistency.

AI Enhancements – Use AI to fix spelling, adjust tone and length, or translate messages instantly.

AI Summaries – Quickly generate conversation summaries with AI assistance.

Conversation Views – Build and save filtered lists based on criteria like department, status, or priority.

Custom Statuses – Define your own statuses (e.g., Awaiting Parts) to match your processes.

Custom Attributes – Add details such as phone numbers, addresses, or subscription status to users and conversations.

Custom Fields – Collect additional data with customizable fields in tickets and chat forms.

Triggers & Automation – Automate actions like status updates or email notifications based on conditions.

Groups & Departments – Organize support teams into groups such as Billing, Technical Support, or Sales.

Conversation Routing – Automatically assign conversations to the right team or agent using smart routing rules.

Agent Management – Agents can define availability, working hours, and ticket/chat limits.

Real-Time Visibility – Monitor which agents and customers are currently online.

Customer Context – View complete customer histories, technical details, visited pages, and attributes directly in conversations.

Multi-Channel Notifications – Stay informed with highly customizable notifications across multiple channels.

Knowledge Base / Help Center – Build a customizable self-service help center with modern templates, WYSIWYG editor, and AI-powered content.

Access Control – Restrict access to certain help center articles or ticket portals for selected users or groups.

Localization & Translation – Fully translate the platform for global audiences and multi-lingual teams.

White Labeling – Customize branding with your own logo, colors, and identity.

Menu Editor – Tailor all menus within the helpdesk and help center.

Flexible Registration & Login – Enable/disable registration, require email verification, or allow social login (Google, Facebook, etc.).

Granular Roles & Permissions – Define custom roles with precise permission controls for both agents and customers.

Spam Protection – Secure public forms with Google reCAPTCHA or Cloudflare Turnstile.

GDPR Compliance – Add cookie consent notices and enforce policy agreements during registration.

Custom Code Support – Insert custom CSS or JavaScript for styling, analytics, or third-party integrations.

Customer Ticket Portal – Allow logged-in and guest users to create and manage support tickets via the help center.

Configurable Providers – Choose preferred providers for AI, search, queues, and more.

Advanced Reports & Analytics – Gain insights into performance and trends with built-in reporting tools:

• Team performance metrics

• Ticket & chat analytics

• Help center article insights

• AI agent efficiency

• Campaign tracking

• Conversation tagging

• Google Analytics integration